Refund Policy

1. Overview

This Refund Policy applies to all paid purchases of Veontra services made through Paddle, our Merchant of Record and payment provider.

Paddle handles billing, tax compliance, and refund processing on our behalf.

2. 14-day refund window

In accordance with Paddle's consumer protection requirements and applicable regulations, you may request a refund within 14 calendar days of the original purchase date shown on your Paddle receipt.

This applies to subscription and pay-as-you-go credit purchases made on veontra.com. Free trial accounts and other usage where no payment was taken are not eligible for a refund because no charge was made.

3. How to request a refund

To request a refund within the 14-day window, you may:

Contact Paddle directly using the link in your purchase receipt, or

Email us at the address below from your Veontra account email. Include your purchase date and, if possible, your Paddle transaction or subscription reference.

We will assist you with your refund request and Paddle will process approved refunds to your original payment method where possible.

4. After the 14-day period

Refund requests made after the 14-day window may not be eligible, unless required by applicable consumer law or otherwise approved by Paddle.

5. Subscription renewals

You will receive reminder emails from Paddle before each renewal where legally required. If you no longer wish to continue your subscription, cancel before the renewal date to avoid future charges.

Canceling a subscription to stop future billing is separate from requesting a refund for a recent purchase.

6. Your rights

Nothing in this policy limits mandatory consumer rights that apply to you under local law.

For order-related questions, you may also contact Paddle support using the details in your purchase confirmation.